Community Relations Director

The employee must be able to perform these essential functions with or without reasonable accommodation by the employer, without posing a direct threat to self or others.

1. Perform all duties and responsibilities with a positive attitude, demonstrates impeccable ethics and integrity, and has the ability to meet and exceed the sales goals.
2. Develop and ranks sales referral sources and completes the assigned number of quality in-person sales calls per week.
3. Successfully completes Move-N training and Traci Bild training; and utilizes these tools on a daily basis.
4. Ensures the Community Relations and Leasing Department operates in accordance with all ICC policies and procedures.
5. Conducts sales calls to maintain continuing favorable relationships with social service departments or hospitals and other agencies, local physicians and their staff to promote the community and its services.
6. Initiates and coordinates the visit of individuals or groups and other community members to the facility for planned visits, tours, meetings, presentations, etc to build the sphere of influence of the residence.
7. Supervises and maintains active involvement and control of the entire inquiry, move in and move out procedures.
8. Supervises updates and utilizes the residence-specific tour story, personal touch program, quarterly marketing program and the family orientation program in day to day sales activity.
9. Prepares and presents all pertinent move in information and sales call plans at the daily morning meeting and is aware of and facilitates services with the Executive Operations Officer and Resident Wellness Director to present unnecessary move outs.
10. Reports census to IntegraCare home office on a daily basis.
11. Prepares reports as required and needed by management staff and home office on a timely basis.
12. Actively participates in local community organizations and professional groups (i.e., Rotary Club, Chamber of Commerce, Health Care Associations).
13. Plans, organizes and implements public relations functions in conjunction with the Executive Operations Officer and IntegraCare Corporation.
14. Meets all new residents within twenty-four hours of move in. Assesses at this time whether needs are being met and facilitates the starts of the resident personal touch program.
15. Upon initial move in, acts as a liaison between Resident and residence, and family and residence.
16. Identifies problems or concerns with Residents and referral sources and provides feasible and appropriate recommendations.
17. Maintains knowledge in all programs and regulations that affect the inquiry, move in and move out procedures.
18. As needed, meets with Resident/family to understand needs and obtain social history to facilitate a move in to the residence.
19. Refers Resident and/or family to appropriate social service agencies when the residence does not provide services to meet the needs of the Resident.
20. Supervises and participates in discharge planning, development, and implementation of social care plans and resident assessments.
21. Supervises completion of all necessary forms and reports related to the move in process to be complaint with all state requirements and IntegraCare policies and procedures.
22. Networks with local and regional home care agencies, hospitals and long-term care facilities to support the admission/discharge planning process.
23. Develops systems to keep in touch with competitive facilities in the marketing area to ensure that the residence is competitive and current.
24. Interviews, hires and assess performance of the Community Relations and Leasing team members, providing counseling and additional training as needed; develops work schedule for the marketing and sales department and, as needed, assesses timesheets for payroll processing.
25. Must be action/results orientated with strong customer service skills.
26. Must be adaptable, teachable and flexible in tasks and have exceptional time management and organizational skills.
27. Must be a team player and have the ability to mentor and coach other residence team members on excellent customer service as it related to meeting potential residents during tours and on site visits.
28. Self-motivated, proactive and able to handle multiple projects simultaneously in a fast-paced environment.
29. Conducts and/or attends required in-service training and orientations.
30. Participates in the manager-on-duty program, to encompass working as a direct care worker when the needs of the community require such.
31. Responds to Residents' requests.
32. Respects Residents’ rights, privacy and dignity.